Want A Refund ? No Problem.

RETURNS AND EXCHANGES:

As long as the product is in its original packaging, then we can accept a return for an exchange or refund.

Returns:

Le Chateau Roy return policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Original packaging including bubble wrap and any materials must be intact.

Refunds (if applicable):

Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

If the refund is  approved, then the refund will be processed minus shipping fee. Your credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. 

Late or missing refunds (if applicable):
If the customer hasn’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.

Sale items (if applicable):

Only regular priced items may be eligible for a refund, unfortunately sale items cannot be refunded.

Undeliverable:

All orders that are undeliverable/returned to sender (due to bad address ) will be refunded within 5 business days minus shipping fee. We are not responsible if you aren't available to accept your product .

Exchanges (if applicable):

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@lechateauroy.com

Shipping Label & Cost

To return your product, please contact info@lechateauroy.com to initiate the return process. Once return or exchange has been approved, an email will be sent to the email address on file with your return address label.

Shipping costs and state taxes are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.